Director, Human Resources, OnPoint Group

JOIN A GREAT COMPANY THAT GETS THINGS DONE!  OnPoint Group 

Director, Field Human Resources – Call Center Experience a Must! Live in Islandia, NY area- THIS JOB IS NOT REMOTE

Our client, OnPoint Group is a fast-paced and innovative company that has been voted to the INC 5000 Fastest Growing Companies list for seven consecutive years and was recognized by Deloitte as one of the Best Managed Companies for 2020.  We believe in challenging the status quo and finding a better way to do business, which is how we have grown into the company we are today.

OnPoint Group is the nation’s largest provider of brand-independent facilities, fleet, and asset management services for companies in the manufacturing, distribution, healthcare, hospitality, and numerous other industries.  OnPoint Group delivers a full spectrum of products and services to more than 16,000 customer locations throughout North America.  OnPoint Group is currently in 41 states and has 1,800 employees with the plan to add additional employees in the next 2-3 years as the company continues to grow organically and by acquisition.

Job Description

Smart Work | Network, has been retained to deliver to our client a high-performing strategic Human Resources professional for the position of Director, Field Human Resources for their business unit, TrueSource, headquartered in Islandia, NY.  

The Director will participate as a part of the leadership team of True Source while being a part of the Field Services HR team of OnPoint Group.   The Director will provide consultative and business focused support and services that drives a culture of high engagement, innovation, continuous improvement, and enhanced operational and financial results. The Director will provide leadership for the delivery and execution of strategic HR initiatives, provides effective coaching and guidance to leaders and team members, ensuring compliance with regulations and policies, and develops team members.  This position reports to the Sr. Director, Field Human Resources for OnPoint and has a dotted-line to the President of TrueSource, and leads a team of approximately 1-2 Human Resource Business Partners and/or Human Resources Generalists.

The right candidate will have at least 10 years’ experience as a Senior Human Resource Professional, and specifically have some of that experience in a Call Center Environment.  

TrueSource is a leading provider of facilities management and maintenance services.    The services are provided by a broad base of independent affiliates around the nation.    Therefore the primary employee base that the Director will be supporting are call center support personnel to handle all customer relationships between TrueSource and the Affiliate service providers.  

Also, recently the company made a decision to move all call center staff to work from home.    Candidates who have some experience with employees who are in a remote work environment is strongly desired.

Key Job Responsibilities

• Provide proactive, innovative, and customer-oriented human resource solutions based upon knowledge of business objectives and team member needs
• Execute solutions to improve performance, retention, and team member experience
• Direct the management of human resources investigations and complex issues; guide human resource business partners, leaders, and team members in resolving team member relations issues by providing effective conflict resolution and coaching
• Provide ongoing support to leaders on human resources related matters, policies and procedures; partner with human resource leadership to identify areas of opportunity and suggest improvements
• Create and facilitate formal and informal human resources training on team member relations matters such as performance counseling and engagement
• Lead with enthusiasm, openness, and positivity in order to inspire and motivate leaders and team members; promote team member engagement and inclusiveness
• Build relationships with the human resource business partners, retain all talent
• Create and implement strategic plans to reduce voluntary and involuntary turnover
• Drive a safety culture through training, awareness, and development of key leadership
• Lead and influence the leadership culture to drive engagement, business results, and team member satisfaction survey scores
• Partner with business unit leadership to drive succession planning, workforce development, and employee retention.
• Maintain knowledge of laws, regulations, and best practices in employment law, human resources, and talent management

Key Professional Experience Required for Consideration

Education and Experience:

Must-Have Criteria

• Bachelor's degree or equivalent experience
• Minimum of 10 years Human Resources management experience in a multi-unit, multi-state organization
• Knowledge of strategic HR practices and best practices in Human Resources
• HRCI and/or SHRM Certification preferred
• Call Center Human Resource Experience
• Strongly prefer someone who has provided Human Resource Services to a mostly remote workforce
• Ability to travel up to 30%

Desired Traits

• Enterprising – High Initiative
• Relatively Independent – Able to work with few resources
• High Emotional Intelligence
• Big Picture approach but moderately analytical
• C-Suite Savvy - Strong Communicator, Quick-witted, Persuasive and articulate for regular C-Level Communications
• Self-Confident, but not Cocky, Hold their own
• High Integrity, Honest, Do what they say they will do
• Flexibility and Maturity

 Professional attributes:

• C-Suite Savvy – Must present and work closely with the TrueSouce Business Unit Leaders as well  the OnPoint Corporate HR Team
• Demonstrated excellence in self-management and leading by example
• Proven ability to work with minimum supervision while managing upward to ensure that corporate is fully informed on all agreed-upon areas of importance
• Demonstrated success in communicating and coordinating with all employee levels (orally and in writing), while working within a participative, fast-paced, interactive team environment
• Known to be approachable, knowledgeable, and collaborative
• Success in developing talent and building bench strength at all levels
• Demonstrated fluency in translating strategy into tactics and ensuring results align with strategic goals and expectations

• Proven ability to manage multiple locations across a geographical area

Compensation and Benefits:  Competitive Salary and Great Benefits

OnPoint Group, LLC. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.