Manager, Veteran Services--Need LCSW or LMSW to Lead a Great Team!

The Augusta Warrior Project Collaborative Services Manager is responsible for setting departmental priorities and achieving goals in support of the organization’s strategic vision. The Manager manages the Collaborative Services staff, and coordinates internally with other departments to ensure that clients receive the best possible service and support. The Manager facilitates team meetings to discuss cases, assessments, and policies. The Manager provides consistent oversight of the on-going work being conducted with Veterans through the coordination of the AWP team. The Manager and the team are held accountable for hitting key performance indicators that demonstrate the collective impact of the organization and its efforts.

The ideal candidate must have a Masters in Social Work (or LCSW in related field), with at least 2 years of experience working with Veterans. Experience should include conducting assessments and facilitating plans for specific populations (i.e. Veterans, crisis teams, social services). Veterans Administration experience is strongly preferred. Candidates should have a valid driver’s license, insurance, and access to reliable transportation. Augusta Warrior Project has a preference for hiring qualified Veterans and members of military families whenever possible.

This is a full time, permanent position, based in Augusta, Georgia.

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Provide Strategic Leadership

• Serve as a senior-level thought partner, mentor, and bridge-builder for Collaborative Services as a whole in the context of AWP’s larger vision and goals
• Evaluate and refine the effectiveness of policies and procedures
• Oversee process of inter-agency coordination of referrals
• Direct the work of collaborative services where there are complex needs
• Analyze situations within the workplace accurately and adopt an effective course of action

Manage personnel

• Provide all paid personnel with job descriptions, documented expectations, development plans, and regular feedback regarding their performance
• Plan, organize and direct the day-to-day work of staff providing outreach, education, benefits, housing and supportive services
• Maintain paid personnel and volunteer worker staffing levels and schedules appropriate for the needs of the organization
• Provide ongoing coaching, feedback and support to build the team’s capacity to achieve personal and organizational goals
• Assist and participate in the development of in-service training and staff development programs
• Create a positive and productive work environment that meets all legal requirements and promotes employee retention and job satisfaction

Coordinate Interdepartmental Collaboration

• Coordinate and facilitate teams continuous communication and collaborative work
• Partner with AWP Team to convene partners and key external stakeholders

Enhance Community/External Collaboration

• Maintain close professional relationships and liaisons with service organizations and community partners in the Central Savannah River Area
• Seek out opportunities for alignment with other local and national efforts
• Develop and maintain cooperative relationships with community groups and resource agencies; assist in the development of community resources for all programs
• Make presentations to community partners and other organizations regarding the services of assigned programs to ensure that appropriate referrals are made
• Respond to agency inquiries concerning AWP services

Manage Administrative Resources

• Maintain resource binder/file
• Ensure staff completes participant records to include eligibility documents, assessment forms, information and referral logs, volunteer and donation logs, surveys, and other records as assigned
• Maintain files and records of individuals served and services provided
• Classify Veteran’s barriers and evaluate the effectiveness of the effort in solving barriers

Other

• Pursue professional development through reading journals, participating in professional organizations, and attending workshops and conferences as appropriate to maintain knowledge of issues facing Veterans
• Use appropriate technology tools to accomplish job functions; understand and use available technology as customer service, communication, and data-gathering tools
• Maintain compliance with AWP standards, and applicable regulatory requirements
• Attend staff meetings and internal training as required

 General Requirements

• LCSW or LMSW, ideally with 3-5 years’ experience working with Veterans and/or their families
• 3-5 years’ experience conducting assessments and facilitating plans for specific populations (i.e. Veterans, crisis teams, social services)
• Proven success in implementing vision, thinking strategically, creative problem-solving, exercising good judgment, and leading change
• Demonstrated competence in managing day-to-day team efforts to meet target success metrics while sustaining a positive, engaged team spirit
• Past success designing and leading collaborative efforts, organizational development and capacity building
• Track record of attracting community partnerships and managing external relations
• History of working in a dynamic team and building productive working partnerships

Leadership Experience

• Demonstrated success in leadership and management of nonprofit organizations
• Track record in visioning and strategic planning
• Proven capable in developing, implementing, and monitoring goals, objectives, and action plans; results-driven; focused on meaningful metrics to document success
• Effective communicator (listening, writing, and speaking); known to encourage and inspire clients, staff, and other constituencies regarding the significance of AWP’s mission
• Known for strong planning skills and relentless follow-up to ensure work is completed on time, within budget, and at the desired level of quality
• Successful in building and leading teams that include volunteers
• Track record of completing multiple projects while maintaining quality and timeliness
• Known to work effectively and productively with a minimal amount of supervision
• Demonstrated capacity for responding effectively in ambiguous situations
• Proven to be flexible and resilient in stressful situations
• Demonstrated effective interpersonal skills; effective in quickly establishing rapport with people of all types and ranks; successful in handling difficult personalities with tact and discretion
• Proven organizational and time-management skills, with strong attention to detail
• History of maintaining confidentiality when dealing with private or sensitive information

Social Work Experience

• Demonstrated success in working with a wide variety of individuals from various socio-economic, cultural, ethnic, educational and other diverse backgrounds
• Known to establish and maintain effective working relationships with others, including: clients, family members and others who may be under distress or duress; colleagues and coworkers; community partners and stakeholders
• Proven to be knowledgeable about community resources, how to make appropriate referrals to community and governmental agencies for services, and how to coordinate services to reduce redundancy while maximizing delivery for client
• Shown to be effective in providing consultation services to other staff about the psychosocial needs of patients and the impact of psychosocial problems on health care and compliance with treatment
• Adept at independently managing assigned caseload and establishing caseload priorities to meet clients’ needs and AWP’s expectations
• Known to be effective in mentoring and providing leadership to other social workers and team members

General Skills

• Shown to be capable of working effectively and productively with minimal supervision
• Known to be results-driven and consistently successful in meeting assigned deadlines
• Maintains current, complete, and correct records, with attention to legal compliance and client confidentiality
• Proven highly proficient in using Microsoft Office suite software (Word, Excel, PowerPoint, and Outlook); experience with Salesforce.com a plus
• Proven organizational skills, with strong attention to detail
• Demonstrated success in maintaining confidentiality when dealing with private or sensitive information
• Ability to effectively present information in one-on-one and group situations to other organizations and employees

Notices

Augusta Warrior Project is an equal opportunity employer. Augusta Warrior Project does not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.  This is an exempt position and therefore individual will be paid on a regular monthly or bi-monthly plan, vs. an hourly plan.

Candidates will be asked to provide proof of their right to work in this country. At the discretion of Augusta Warrior Project, candidates may be asked to pass a drug test, a lie-detector test, background check or become bonded.