Client Service Representative

Our client, GuestX, is an industry-first SaaS platform built on a proven, patent-pending scientific process that predicts employee performance potential. Powered by AI, GuestX gives businesses a holistic view of each employee’s effort, output, and impact, across sales, marketing, operations, and customer engagement. Our platform doesn’t just measure performance, it actively improves it through personalized, data-driven coaching recommendations.  As the Client Support Representative (CSR) you’ll work remotely during typical US-time zones and be responsible for:

• Managing client onboarding and ensuring smooth platform adoption
• Handling client service tickets and escalations
• Collaborating closely with our Tech Support and Client Solutions Consultant
• Delivering high-quality, consistent service experience

Experience in a client-facing SaaS role is a plus—especially within a high-growth or "industry-first" environment. Experience in a Microsoft Dynamics Environment is strongly desired. Affinity with the automotive repair industry is also desirable.

What’s In It For You

• Remote and Flexible Work Schedule– Work independently with both US and off-shore teams
• Competitive Compensation: Base salary plus performance-based bonuses tied to clear metrics
• High-Impact Role: Be part of an industry-first SaaS platform that enhances businesses and lives
• Innovation & Growth: A dynamic environment where learning and challenges fuel your career
• Family-Oriented Culture: Team-Based, Fast-Paced Start-Up, Friendly, Family-Oriented Culture

Qualifications:

• Client Relationship Experience – (Preferably SaaS)
• CRM Experience: Background preferably in Microsoft Dynamics environment or other CRM-based environment (SalesForce, Zendesk etc.)
• Microsoft Expert: Highly proficient in Microsoft 365 suite
• Training & Enablement: Experience supporting technology adoption and client education
• Start-Up Mentality: Comfortable in a fast-growth, evolving environment
• Industry Affinity a Plus: Automotive repair industry experience (parts, service, or related fields).